Zappka Store – new Zabka concept

Wpis dostępny jest także w języku: polski

As reported by Wiadomosci Handlowe, Żabka is preparing to open a new autonomous convenience store format. These will be so-called nano shops, devoid of both staff and cash registers. Shopping in this shop will only be possible using the Zappka app. The opening of the first facilities is planned for 2021, initially only in two cities.

Zappka Store is a shop model that allows you to make your own purchase, using the Zappka app. To enter the facility, scan the QR code received at the door. Then all selected products will appear in a virtual basket placed in the app, and payment will be collected by Zappka Pay or through a linked payment card. The offer will mainly include snacks, necessities and drinks, including coffee.

This shop format can be available in virtually any location, due to its surface area, which will vary between approximately 30 m² and 55 m², and also at any time, as the facility is planned to operate on a 24-hour model. The promotions offered by the chain will be inactive at first, as will the loyalty programme, which is based on collecting points, the so-called zapps.

The first nano-store in Poland was launched in Poznan in 2020 in a test form. It was treated as a technological laboratory where tests of new, innovative solutions took place. This point was not made available to customers, due to the pandemic. The first facilities are scheduled to appear in Poznań and Warsaw in 2021.

Managing the new format

Zappka Store will be under the care of the entity Zabka Future, managed by Tomasz Blicharski. Żabka Future bases its activity on searching for modern solutions for the chain, which can positively influence further fortunes of the company. As it turns out, each nano-store will be run by a partner, i.e. a franchisee, not by the head office. Moreover, the Zappka Store model may be used in other formats of Zabka shops in the future.