Volume of returns to rise in line with e-commerce

Wpis dostępny jest także w języku: polski

Just 5% of Poles say they return products bought online often or very often. A majority, 57%, say they do it “rarely,” and 39% “never”. 74% estimate they return one in 10 items they buy online. That’s according to a survey commissioned by CBRE. The numbers are not high. But the volume of returns can be expected to rise in line with the growth of e-commerce, CBRE commented.

The top-cited reasons for returning products bought online were “product does not live up to expectations” (39%), “faulty product” (38%) and “product is not as ordered” (37%).

Parcel lockers most common way of returning e-purchases

Parcel lockers are the most common way of returning products bought online (42%). Also popular are “arrange for a courier to collect from home” (26%) and “at a post office” (19%). 7% of respondents bring returns to physical stores, and 6% to outlets that serve as parcel drop-off locations, such as press shops.


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